Terms and conditions of use

Privacy Policy Terms:


We respect the customer's private information. We will not sell, rent or disclose your private information. The registration of personal data is intended to deliver the item to you and send specific offers to your e-mail or postal address when there is time for re-ordering. You can choose to receive our newsletter (rebook reminder) per. email. If you no longer wish to receive our newsletter, please send an e-mail to info@fantasy-lenses.dk. then we'll remove your information right away.



Security System Terms:



    
Security of customer information is our main goal. Our website uses the latest SSL (Secure Sockets Layer) technology. SSL translates your information into code, which makes it almost impossible for unauthorized persons trying to access it. Then the information is transferred to our server. If your browser supports the use of SSL, our box locks the information (Your order, your credit card number, etc.). SSL technology is compatible with Netscape, Internet Explorer, AOL, Web TV and many other browsers. It is the same technology that NASA and CIA use in their website. It ensures data transfer constantly.



Terms of Return of Goods - Right of Cancellation and Complaint:



    
Our guarantee to you:

        
You are entitled to cancel the purchase within 14 days of receipt of the item, which is purchased at Fantasy-Lenses.dk. The return item must be unopened in original packaging that was sent to you. The cancellation right lapses if the contact lens package is opened or 14 days after the date of purchase has expired.
        
When we receive the item, we will replace it or refund the purchase price to you by bank transfer to your disclosed bank account number.
        
We will send you an email when the amount is transferred to your account.



    
warranty:



        
We guarantee that all our contact lenses are sealed from the factory. See. The Purchasing Act gives a 24 month warranty on all goods. The customer has the right to complain about an error or defect in the product that has already occurred at the time of purchase. If you think the item is defective, please include a copy of your used contact lens packages (possibly photocopy). If we decide that the contract lenses are defective, we will replace or repay the purchase price to you by bank transfer to your disclosed bank account number.
        
If a product is returned without being covered by the right of claim or replacement, Fantasy-Lenses.dk reserves the right to charge a fee of DKK 100.00.



Terms of Sale:



    
The customer must carry out an annual examination of the ophthalmologist or authorized contact lens optician.
    
The customer must already have knowledge of the contact lenses ordered at Fantasy-Lenses.dk. Linseoptik is not responsible for the customer's lack of knowledge about the use of contact lenses.
    
Upon acceptance of the purchase, the customer undertakes to pay the shipping costs for the order via the specified method in the order form.
    
By completing the order, you acknowledge and agree that you are responsible for the credit card that you have used as payment.


VAT:



    
EU.
      

    
There are 25% VAT on all orders. Prices on the website are incl. VAT.



Payment



In this shop you can order your items online and pay with Visa cards, Mastercard, Maestro, American Express and Paypal. In addition, we also offer payment with ViaBill, which allows payments in installments. The money is deducted when the item is shipped.



Right of cancellation and refund of your money



14 days return is granted on unopened packages. When the return item is received a full refund is made to the card or PayPal account.



Complaint



A 12 month warranty will be granted. However, it is a prerequisite that these deficiencies have not arisen as a result of improper use of the product or other harmful behavior. You must advertise within a reasonable period of time, which means within two months after you have identified the defect.



Privacy Policy:



In order for you to enter into an agreement with us at Fantasy-Lenses.dk we need the following information: Name, address phone number and e-mail address.
We make the registration of your personal information for the purpose of delivering the item to you. The personal data are registered at Fantasy-Lenses.dk and stored for five years after which the information is deleted.
When collecting personal information through our website, we ensure that it is always done by giving your explicit consent so that you are informed about exactly what information is collected and why.




Warranty



A 2 month warranty is granted for our lenses. However, it is a prerequisite that these deficiencies have not arisen as a result of improper use of the product or other harmful behavior. You must advertise within a reasonable period of time, which means within two months after you have identified the defect.



Individual information

Fantasy-Lenses.dk is responsible for handling the personal information provided by our customers. We treat all customer personal information strictly confidential. The information is stored for 5 years in accordance with the legislation. We follow the Personal Data Act, which means that you have the right to gain insight into the information we have about you as a customer at all times. Personal information is kept unencrypted. You can access the information by sending an email to our customer service (info@fantasy-lenses.dk). Only persons associated with Fantasy-Lenses.dk have access to this data. (your orders, as well as which addresses you could have ordered goods to)


Cookies



At Fantasy-Lenses.dk we use Google Analytics. Therefore, when you visit Fantasy-Lenses.dk, a cookie will be stored on your computer that collects information about the user behavior on our website. Including what sources visitors come from, the number of visitors and so on. We only use Google Analytics to gain insights into user preferences to increase user-friendliness in our webshop. Google Analytics does not allow the collection of personal information such as name, email address, etc.